KOMUNIKASI DALAM PEKERJAAN (COMMUNICATION IN OCCUPATION)
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Suasana kerja antara majikan dan orang bawahan sememangnya memberikan pelbagai gambaran kepada masyarakat. Ada yang positif dan ada juga yang negatif. Semua itu memang sudah menjadi lumrah kepada mana-mana pekerja samada di jabatan kerajaan atau syarikat swasta. Tidak dinafikan seluruh pekerja akan mempamerkan kualiti kerja yang terbaik bagi memastikan setiap tugasan yang diberikan dapat dicapai atau diselesaikan dengan cemerlang. Bagi ketua majikan yang faham akan kesukaran yang harus ditanggung oleh pekerja bawahannya maka akan kuranglah teguran sekiranya terdapat kesilapan yang dibuat. Berbeza pula dengan majikan yang agak cerewet dengan hasil kerja yang kurang memuaskan. Bermacam teguran yang baik dan buruk yang harus ditelan oleh pekerja.
The working environment between employers and subordinates has provided a diverse representation to the community. There is a positive and there is also a negative. All of this has become commonplace to any employee either in a government department or a private company. Undoubtedly, all employees will exhibit the best quality of work to ensure that every given task can be achieved or completed successfully. For the chief employer who understands the difficulties that his / her subordinates should bear, then there will be less caution if there is a mistake made. In contrast, the employer is quite fussy with less satisfactory work. A variety of good and bad reprimands should be swallowed by workers.
Teguran yang tidak sesuai inilah sebenarnya menjadi faktor penyumbang kepada masalah pekerja yang melawan kepada majikan. Rasa tidak dihargai, usaha kerja seakan diperlekeh atau masa yang dikorbankan seperti tidak diambil peduli adalah antara perasaan yang sering dihadapi oleh semua pekerja. Tidak hairanlah sekiranya masalah ini menjadi punca kenapa kualiti tugasan yang dibuat tidak mencapai tahap yang dikehendaki. Dan yang lebih buruk lagi adalah perasaan hormat pekerja kepada majikan semakin kurang dan akhirnya sering melawan bagi setiap arahan yang diberikan.
This inappropriate argument is actually a contributing factor to the problem of workers who are against the employer. Feeling unappreciated, the work of being cheated or the time being sacrificed like being ignored is among the feelings most often faced by all workers. Not surprisingly, if this problem is the cause why the quality of the assignment is not achieving the desired level. And even worse is the employee's respect for the lesser and ultimately the opposite of each direction given.
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Selain daripada masalah cara menegur pekerja terdapat pelbagai masalah komunikasi antara pekerja dan majikan. Arahan kerja secara tiba-tiba juga turut menjadi penyumbang kepada masalah ini. Ini kerana arahan mengejut ini akan menambah jumlah beban kerja yang ditanggung. Apatah lagi jika pekerja di sesebuah jabatan atau syarikat itu adalah terhad. Maka pekerja bawahan akan mula mengadu sesama rakan sejawat, perasaan tuduh menuduh seperti sikap pilih kasih akan mula timbul. Malah apa yang lebih teruk lagi masalah seperti ini akan turut menyebabkan hubungan sesama pekerja turut terjejas. Apabila arahan kerja diberikan secara mengejut sudah semestinya hasil kerja juga diperlukan dengan segera. Tekanan kepada pekerja akan semakin meningkat. Istilah kerja asal siap sudah pasti menjadi pilihan.
Apart from the problem of how to reprimand workers there are various communication problems between workers and employers. Sudden work instructions also contributed to this problem. This is because this sudden instruction will increase the amount of workload incurred. What's more, if workers in a department or company are limited. So subordinates will begin to complain to fellow colleagues, the accusation of accusation such as favoritism will begin to arise. Even worse, such a problem will also cause the relationship of fellow workers to be affected. When work orders are given a surprise then the work is also required immediately. Pressure on workers will increase. Ready-to-work terminology is definitely an option.
Keadaan seperti inilah sebenarnya yang perlu dielakkan oleh majikan. Terlalu banyak kelemahan yang akan timbul dalam mendapatkan hasil kerja yang memuaskan. Oleh sebab itulah komunikasi antara majikan dan pekerja perlu dijaga. Inilah yang menjadi pengukur kepada kejayaan sesebuah organisasi dalam mentadbir mana-mana sistem pengurusan terutama dalam menghasilkan kualiti kerja yang cemerlang.
This is exactly what should be avoided by the employer. There are too many weaknesses that will arise in getting satisfactory work. That is why communications between employers and workers need to be maintained. This is the measure of the success of an organization in administering any management system especially in producing excellent work quality.
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Nice Post
Tq sir😊
Thank you
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Great post! Majikan, terutamanya yang muda patut belajar soft skill!
Betul tuan..👍👍👍