Who uses Payoneer? My balance is stucked. ;/

Recently, I'm doing some freelancing work for my customer, and the customer requested to pay in payoneer since Paypal isn't accepted in his country. So I thought it was okay, and hence I decided to create a new Payoneer account.

The buyer asked me to send a request for payment, which makes me wondering: "Why can't he send the payment directly to my account?" But since he could send me the money anyway, so I didn't thought much. However, I didn't know Payoneer had such a restriction, where you need to receive an amount of payments to unlock the feature of sending payments to other user.

Now, here's the problem, since I'm a new user in Payoneer, and I couldn't unlock the Pay feature, my balance is stuck in the account. There is no guarantee that I could receive more payments in the future, so by then, I couldn't transfer the money to anywhere. I tried contacting the customer support, they didn't gave any good solution except for "receive payments".

I even tried to ask people to send me a payment request. I did receive the email, but I couldn't pay with my Payoneer balance, it is asking me to make the payment via Bank Transfer. Wow, why would I need to bank transfer the money when I already have the balance in my account?

Sigh...I don't know what to do now....