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RE: Both of my Poloniex and Bittrex Accounts Got Hacked!
Same thing happened to me on open ledger few months ago, I opened a ticket too and did all they asked, luckily for me they initiated a reimbursement program and I got refunded after a couple of months. Calm down, it might take time but all hope is not lost.
Bittrex support specifically said that they can't return anything, the funds were stolen.