Great advice Dude.
Having been in management for 30 years I find your thoughts to be dead on, conflict resolution is indeed an art. Too many people take a management role and feel they can bully, cajole or browbeat people into submission. Listening to all sides is the key and finding common ground. It works exactly the same outside the workplace also. Show respect and never raise your voice. I spent quite a few years in Asia and in many countries raising your voice when bartering, arguing or negociating is a sign of weakness and disrespect.