It was always thought that human attention was one of the professions that would not be threatened by the evolution of machines, it was believed that it would be irreplaceable, one of the last spaces where technology would have difficulty entering, but that barrier seems to have fallen, because a McDonald's restaurant in Shanghai began to test something that we always saw in science fiction.

Humanoid robots serving customers, delivering orders and interacting in real time, dressed in the brand's classic uniform, they stand behind the counter, receive people, help with service, even entertain those who are in the place, children in fact do not hide their curiosity by running after the small robot models that circulate through the restaurant.

These systems were developed by Keenon Robotics, a company specialized in service robots, and are part of a much broader movement that is beginning to redesign the care sector, because unlike factories or warehouses, dealing with people was always considered one of the biggest challenges of automation, and now this is beginning to change.

Today companies like Amazon already operate with more than 1 million robots and about 75% of global deliveries already have some type of automated assistance. Now what is being tested is not only efficiency, it is acceptance, are people in general ready to be served by machines, and even more so, what happens to millions of jobs when this type of technology begins to scale?

A recent study already indicates that automation can hinder the professional advancement of less qualified workers, limiting opportunities and putting pressure on salaries, that is, we are talking about a structural change that is already occurring and how it will impact the way our society functions.