SLC32-W3 | Explore On The Maps : Explore Emergency Service Zone

➤What type of service zone did you review? Where is it located? Give a brief description of the service zone.

The type of service zone I reviewed is the pharmacy. Here it is located in a place called Dalia. And there are not many pharmacies around it. Medicines are sold in this pharmacy and they sell different types of medicines here. Many people buy medicine from here because of their illness or disease. Different types of medicines are available here. Medicines for different diseases of children from adults are available, starting from eye drops to medicines for various problems and pain. The shop is filled with medicines all around. Medicines of different types and companies are sold and the demand for medicines here is very high and the medicines there are very good. The shop is filled with medicines all around and there is a place to sit there. Those who sell medicines sit there and sell medicines and the customers are also served well. Anyone can come there to take any medicine and they do not face any problem. After going to the place where I went, I saw that if I tell the person selling the medicine about the problem, he can dispense the medicine properly. He is giving the medicine himself and after talking to me, I found out that they know very well which medicine for which disease to sell medicine since that year.

The shopkeeper is sitting on the chair in front and selling medicine

They are busy looking for medicine

➤How are the facilities there? For example, customer service, product list, price etc. (with pictures + videos + descriptions).

The facilities here were very good and there were many high quality medicines that are not easily available in other stores. They have all those medicines and the quality of the medicines is very good. They sell number two medicines but the medicines there are not number two, they are tested very well and sold. They never sell medicines that are not dated. Generally their medicines are of very good quality. So everyone gets facilities there and everyone can easily get medicines from there and there are discounts on medicines for people. Many people get ten percent discount on each medicine if they take medicine there. As a result, many people are benefiting and those who buy a lot of medicines together or buy medicines above 1000 taka are given 20 percent discount. So the facilities here are very good.

Medicine prices
Napa 50-70
Fever syrup 120-250
Various types of eye drops 300-750
Maxpro Other gas medicines 100-120

Giving customers their medicine

Looking for the medicine the customer wants

Customer stands to buy medicine

➤Discuss the environmental situation in the emergency service area in detail.

The environmental situation in the emergency service area in the pharmacy where I went was discussed in detail. Emergency services are provided here. If any sick patient needs medicine quickly, they can come here and get medicine quickly and their shop is open until almost two in the morning. So if there is any problem in any situation, they can come here at night and buy medicine from here. And the quality of the medicine is very good and if they take medicine from here, they can easily get well. As a result of taking medicine, the shopkeeper sells the medicines very well and he knows which medicine to take for which disease. If there is any problem, this pharmacy is one of the places to solve it. Different types of difficulties can arise at different times. If you have any type of difficulty at any time, you can easily solve that problem by taking medicine from this pharmacy. There are many people who suddenly get fever. Suddenly get fever and cold, then medicine is needed. Now if you come from here and take medicine, the problem will be solved very easily. You will recover quickly.

I am in front of the pharmacy.

➤What kind of service did you receive there? Do you think any steps should be taken to improve the customer service of this emergency service area? Give a brief description of your opinion.

I received various types of services there. I needed some medicine to go there. After going there, I bought some medicines I needed. Calcium, Vitamin C, and many other types of medicines were there. I brought some medicines I needed from there and the medicines were very good. They are useful. Many steps can be taken to improve the customer service of this area. The steps themselves are as follows:

1. A courier service should be arranged to improve the service so that many people can get medicine from here from far away.

2. Delivery should be arranged so that it will be possible to reach everyone's home through home delivery.

3. They should create their own pharmacy page through which they can easily get medicine after ordering it.

4. The environment should be improved and the customers should be served well.

5. And they need to increase the number of employees so that they can easily give medicine to everyone quickly even in a crowd

Taking the above steps will improve customer service in the emergency service area

Talks well to everyone

Makes it easy for everyone to find the things they need

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