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I have my mom and girlfriend trying to get on steemit and they haven't been able to set up an account and get in because they didn't understand the password generation part and it locked them out entirely now. Any idea on when that will be fixed?

Unfortunately, if they didn't save their generated key, then no one can help them. Ownership of keys means ownership of accounts/balances in the blockchain world. They will have to sign up for new accounts, this time remembering to save all keys.

That's what I thought and when they try to sign up for a new account it says email/phone number is already registered to an account

They will have to use other emails and phone numbers because account signup abuse has been happening for a long time.

You can help with this service build by a community member: to open an accnt for them. I've triedit and it works. https://account.steem.vc/