I think customer service is also important. With the current apps it seems like steem could become a $100 billion platform if not more. Personally I feel like our user retention should be half as bad as it currently is and the value of steem should be about 100% higher if not more.
Overall I am VERY impressed with the steem developers but disappointed in our customer service. I have been trying to help and share my new knowledge about the payout threshold and the new @dustsweeper solution. It does look like it's vote power is draining. Perhaps you or one of the other witnesses could help it out?