Poloniex Displaying Incorrect Customer Balances, Experiences Customer Service Woes
According to users on Poloniex’s unofficial subreddit, the exchange has not be crediting user account balances when orders are cancelled. One user wrote:
“When I cancel any open orders, the original USDT value isn't returned. Usually, the intended buy value is returned to my total and everything is fine but just noticed today that every time I cancel an order, the "Estimated value of holdings" (DEPOSITS & WITHDRAWALS tab) gets smaller and smaller and never returns to the original total.”
Poloniex responded via their official Twitter account today, saying:
Poloniex Exchange
@Poloniex
We're investigating reports of canceled orders not crediting back to account balances.
12:43 AM - Jan 18, 2018
553 553 Replies 235 235 Retweets 617 617 likes
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Several reddit users have since chimed in, saying that their account balances had been restored to the appropriate level.
Poloniex Exchange
@Poloniex
Some balances are off and will be corrected. Forced liquidations are turned off temporarily.
1:38 AM - Jan 18, 2018
473 473 Replies 135 135 Retweets 355 355 likes
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Customer service
While virtually all cryptocurrency exchanges have faced significant growing pains, users have been complaining about Poloniex’s customer service issues for nearly a year. Many have complained of extremely long response times to tickets, with one user claiming he’s waited over 158 days for a response to his ticket.
Another user writes:
“Been waiting on withdrawal verification for 3 months!! This is crazy!! Do I have to get a lawyer? Can't get access to my own money!”
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