they disable wallets for no reasons

Umm... they disable wallets becuase people (like me) withdrew coins which never arrived, then escalated several support tickets to complain and ask where my coins are, their only choice to mitigate these issues were to disable these wallets, its been nearly a month now and I still cannot find my coins even though the wallet has been up and down several times in the interim. They grew way too fast and have not built up a functional support team to deal with the amount of issues associated with that kind of growth, the trollbox was a bad move for them to begin with, I mean newcomers would actually take advice from the trollbox. lol