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RE: PSA -- Bittrex is currently unable to reliably proccess withdrawals

in #bittrex8 years ago (edited)

Please get your facts straight.

  1. Withdrawals work fine 95% of the time. This is not a Bittrex problem, but a problem with the STEEM wallet. It's also a problem with a number of other coins including bitcoin itself.
  2. Withdrawals have been enabled the entire time we've had listed except when the devs asked us to pause during the security incident.
  3. This is cutting edge technology, and there will be delays. Our support is committed to a 24 hour SLA. If we don't meet our SLA, please let us know.

As @ned has pointed out on all of your threads, this situation is present for anyone running the STEEM wallet.

-richie@bittrex

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1.weird, ive been trading bitcoin for years and never had this problem(you don't even have to take my word for it, ive traded multiple times with your buddy opticbit, before i distrusted and blocked him this afternoon based on his association with you).
Occassionally interesting altcoins, too.

I gotta wonder what the point is of having a distrbuted ledger that isnt accurate... The whole point of crypto is you send a transaction and the transaction is sent, with a public record and everything.... thats the whole point theres none of this "check is in the mail my sla is 24 hours" nonsense.

that said, i got the facts, such as they are, directly from your coworker bill (im sure you can confirm with him) . These are his exact words: " sometimes [transfers] go through, sometimes they have to manually get sent againn. so it isn't a surprise that for a single user, a transfer will work, then a few seconds later another transfer wont, or vice versa."

Now ill admit that he never specified any particular percentage failure rate, but i dont think youd find very many people aside from @stoner19 who would read that statement and think that hes describing a system where transfers work correctly 95% of the time..

2.No, it wasn't a pause during the security incident. It was two pauses during two security incidents. Im just specifying this because i want to make sure all the facts are straight, per your request. You can justify it however you like, but by the numbers, even ignoring the whole "5%" thing, youve had 50% uptime. I have an atari 800XL that does better than that. .. which brings me to

3.Isn't cutting edge technology supposed to preform better than regular old normal technology, not worse? Like, you don't hear people saying "Hey check out my new ferrari its a cutting edge car. It only works 2 days out of 4, and 5% of the time when it is working it explodes when you turn on the headlights." thats not cutting edge, thats just cut-up. Thats what i love about tech people show them any bug and theyll try to sell it as a feature.

  1. bitcoin tx's get orphaned as well. go sit and look at blockchain.info and see how many transactions get orphaned out. 95% is for the steemd wallet - add the 300+ wallets we run and its probably closer to 99.99%. Steem is new technology and will have kinks to work out - sometimes transactions get orphaned, sometimes they get stuck. @ned already made a comment explaining that so I don't know why you think your continued FUD is helping anyone.
  2. Our only downtime was at the request of the developers; they handled the incident as best as I've seen in situations like that.
  3. We don't build the technology... we use it just like you; except we use it at scales 10000x you do. If you'd like to direct that feedback at @ned, i'm sure he'll welcome it.