CloudCone Does Not Provide Additional Compensation for Last Major Incident

justyy (84)in #blog • 3 days ago

I've sent an email to cloudcone request further compensation:

Dear CloudCone Team,
Thank you for outlining the compensation measures and for applying the credits to my account. I acknowledge the effort your team is making following this incident.

That said, I would like to formally request a further review of my case. Four of my VPS instances were affected, and the resulting data loss has caused significant operational disruption, time investment in recovery, and associated business impact. The current compensation (one month of service credit per VPS and renewal extensions) does not proportionately reflect the scale of the loss across multiple servers.

Given the severity of the incident and the number of affected instances under my account, I respectfully ask that you reconsider additional compensation or alternative remediation options. I believe a more substantial resolution would better align with the level of impact experienced.

I have been a customer in good faith and would prefer to continue using your services, provided we can reach a fair and reasonable outcome.

I appreciate your time and look forward to your response.

Sincerely,

However, after nearly a month (27 days), they simply closed my support ticket without any response.