As a customer we appreciate those effort, like the welcome basket and the gifts, however sometimes we think that its a part of what we have payed, so it doesn't count. Communication is vital, agree with it. Please pay attention to the following because, this is what we are always expecting. A warm welcome with a sweet smile from the host or staff. If that was the first thing we encounter, even without a gift we are satisfied and happy. Remember, first impression, is the last impression.