customer-centric business identify their most valuable customers and ensure their satisfaction at all time.

You know, any time you post something related to business, I find application for it on writing. Maybe because writing is my business.

It's true that most businesses are customer focused and not customer centered. Eg. GTBank...

For me, identifying key customers and giving them great service is good. However, it should be in such a way that the 'great service' is available for everyone who becomes a good customer and not just reserved for a few people for life.

Great post, as usual

Steem on