crystal liu

Xfinity Assistant
Please provide us your 5 digit zip code to connect to an agent
ZIP Code
​
98105

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Connected with Eldefonso

Current place in line: 0

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You are now chatting with Eldefonso, a Xfinity Live Agent

Hello, thank you for contacting Xfinity Support. My name is Eldefonso. Who do I have the pleasure of assisting today?

reset my password

Sure, for your account or Wifi?

Xfinity ID:takyan_yeung
my account

Got it. To make sure we will be working on the correct account, Please provide your complete name, service address and Full Comcast account number.

tak yan yeung,4754 16th ave ne,apt. 106,i do not know my Full Comcast account number

Pulling up your account now

You can confirm to me the last 4 of your Mastercard

4846

Perfect!

Are you connected to your in home connection?

yes

Great! Can I please have your best third party email such as Gmail or yahoo etc?

cydoniaincorporation@gmail.com

Thank you. Do you have other email?

cydoniaincorporation@gmail.com
peoplescommune@gmail.com

Successfully sent to peoplescommune@gmail.com

Can you please verify?

can not verify
https://cmp.cws.xfinity.com/utility/tracking/tracking/ClickedUrl?targetId=7920b785-b383-4d9d-86ec-ebe5a1a6fe2b&serverId=c3po&templateId=70a4b81e-b901-41d4-a3e7-a46c29591fb2&targetUrl=https%3A%2F%2Fidm.xfinity.com%2Fmyaccount%2Fverify%3Fverify%3DQ0VJAQEAABTdIstWuLWG6-hkTOobY-vieOJ-8xA0CfHXCLKBOVW-kMQdSO78AAAAsLkmElPeUVMusfA0ZXYAZdKztPF08n_kcIoDMzx1Zdo6AJkTdJjXBnvlEANwGd0FX1_KsI9i5mx6_VLjhsDEZqXlmawvqzA99YWUujXvM3YHoxHo6VGxkL3igGn2GHY6w5L5fwRlksiVT1Dg3K0QYzanFhA5wnQJILXcy-bD4GUKvdsRfBOziSAt-8oFrqpZwp_KNc-KxzBA-omeGqIxH4gp6fyGRJW970atqgVUw12k

Let me confirm here on your account. One moment

Reset my password
i do not know my password

Its still not verified here, can you please check if you device is connected to your in home Wifi?

sure
yes

Yes, please and do you have access on that gmail right?

It has been verified now,

Please go to this link xfinity.com/password

Please visit the link

I hope we didn't lose each other. Are we still connected?

I haven't heard from you for a bit. I'll be here for a few more minutes if you still need my help.

Just checking to see if you are still there? I will be ending our chat shortly as I haven't heard back from you.

It looks like you've possibly walked away, or have left our session. You can contact us at anytime, 24/7 at https://support.xfinity.com/chat or by using self service options on the myaccount app xfinity.com/myaccount. Thank you for contacting XFINITY Support.

Eldefonso has left the chat

Thank you for contacting us. Please reach out with any additional questions you may have. Your feedback helps us know what’s working – and what’s not – so we can get better in the future. Please let us know your thoughts about your recent chat with 3 quick questions.

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Thank you. If you have further questions, please feel free to chat with me here.

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Thank you for taking the time to let us know what you think! We appreciate your feedback.

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Thank you for taking the time to let us know what you think! We appreciate your feedback