DACX is a Customer Friendly Industry

Customer Support is the major focus of DACX. It is the vital sector that any organization would not take lightly. If any issue comes before the organization regarding that affects the customer a lot, then there will be a serious attempt is taken to measure the difficulties faced by the customer, and immediate action is taken by the org. To solve the problem. Whatever the reason is, it has to be solved promptly. DACX has implemented several types of UI for Support or Knowledge Base and Live Chat facilities.

Email Ticketing System is another important system taken for the support of the customer. It is a system where all the emails are organized like a list in an array that is pulled out from customer’s emails accordingly. Thus it can be helpful for an executive to maintain calls or emails from the log easily. Otherwise, he has to look for different places of the organogram, or the search history is so long that the executive may lose track of the call. It helps the executive to listen to customer care because he can understand the importance of the call looking at the search history in the call log. Besides, he can give feedback on different social media about how important calls are being analyzed by DACX. When any customer needs an inquiry, they can submit their tickets from the support center and notice on the ticket status on their own because they are using the same interface.

Another important feature of DACX is the automation of the support center. Since it is not always handled manually or say maximum help is sent through an automatic process. Hence, customers no need to wait for the answer to come very late. It is almost a prompt action taken by the system. The most prominent FAQs are made from the highly skilled surveyor. So, they may get the most common answer and get satisfied. Moreover, a coordinator monitors the questions and support if there is a difficulty level in the question which is not set in the system; he then manually prepares the answer and sends it to the clients. He also responsible for any difficulty occurs in the system; he automatically solves the problem and keeps the system error-free.

DACX has special services like Forums and Communities. It is a place where customers can discuss important issues among themselves. Their discussion many important problems, and they themselves bring out highly impressive solutions. They share their ideas and discuss them on a single platform.

As a supporting service for the customer, live chat has a huge impact in terms of problems solution and work a lot. They enable the live chatting system where they can understand the customer queries in a more easy way and provide them with solutions. For example, if any customer has problems that seek more attention and more times, the DACX executives can convert the chatting into a ticket. Thus agents can save all the text, and there will be no loss of time, and it will help the executive understand customer’s needs and demands, and later they can come up with the best possible solution to the customer.

New technology has emerged through DACX, which is called Al Configured Bot. Here customers can have a proper conversation with Al Bot from DACX’s websites or using mobile apps.