Singapore slaps $447,000 fine on broadband operators for service outages | ZDNet
Singapore telcos StarHub and M1 have been fined a total of SG$610,000 ($447,090) for broadband service disruptions that occurred in April and May this year. Two of the outages later were found to be due to human oversight, including a system configuration.
In determining the financial penalties, industry regulator Infocomm Media Development Authority (IMDA) said in a statement Sunday that it had considered various factors such as the duration, impact, and customer service measures rolled out by the operators to mitigate impact.
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