What a powerful story about the impact of a simple "sorry".Your experience as an administrative officer in a hospital of highlights how easily the misunderstandings and hurt feelings can arise, especially in high-pressure situations.But it's how you handled the proper fully situation afterward that's truly inspiring.By acknowledging your mistake, apologizing sincerely, and showing empathy, you not only saved your working relationship with the new manager but also transformed her into a valuable team member.Your story demonstrates that apologies can be a powerful tool for everyone to healing, growth, and even transformation.