Thank you for answering how the procedure with shield-it is. Although there might be talks behind the screens it sounds like a relaxing way to give aid.

It's also good to hear that if engagement and trust are there updates spontaneously are given

I truly hope that engagement is the reason since when things go downhill, get out of hand, and a listening ear is needed, it is good to know that the person seeking help has somewhere to go, especially since for many their lives revolve around Steemit.