Listening has always been a problem for many people, since we are usually impulsive beings, but it is a skill that with time can be learned and taken advantage of, many times we say things that we later regret, why? because we act only based on our emotions and we let ourselves be carried away by that alone. Taking time, be it hours or a few days, to be able to engage in conversation is the best thing we can do to avoid hurting others with our words.