Continuous Improvement as the basis of the AuditsteemCreated with Sketch.

in Project HOPE • 4 years ago
Over the years there have been countless changes in quality philosophies and ISO standards, with continuous improvement being one of the most prominent, widespread and used in the area of quality.

Juran and Godfrey (2001) deserve to be highlighted in this area when they consider that: Continuous improvement is increasingly necessary for economic survival in the global economy and
is becoming a widely pursued goal.

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Continuous Improvement and ISO Standards

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On the other hand, continuous improvement is a fundamental part of the ISO standards, as can be seen in ISO 9001:2015, in its section 10.3; in ISO 9000:2015 it is as a basis for customer satisfaction, withdrawing it in section 3.7.8, in ISO 14001:2015 reiterating that continuous improvement is achieved by the organization by maintaining the suitability, adequacy and effectiveness of the Environmental Management System established in section 10.3, as well as also the already mentioned ISO 19011 and ISO 17021 standards, i.e. continuous improvement is the key to successful organizational change/evolution.

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However, it is also important to emphasize that the above-mentioned ISO standards are based on the process-based approach, through the development, implementation and improvement of the effectiveness of the organization's management system, by increasing customer satisfaction and meeting their requirements; based on the control and continuous improvement of processes.

PHVA Cycle

In the same vein, the "Plan-Do-Check-Act" (PHVA) cycle, developed by Walter Shewhart in 1920, and later taken and popularized in Japan by Deming, known as Deming's Cycle, has travelled the world as an undisputed symbol of continuous improvement and is characterized by its dynamism, flexibility and can be applied to each of the processes and stages of planning, implementation, control and improvement of both products and management system processes.


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In this area it is important to explain what each phase of the PHVA Cycle consists of: a) Planning: it consists of establishing the objectives, methods and processes necessary to achieve the results in accordance with the client's requirements and the organization's policies. To do this, a diagnosis of the current situation of the organization is made, both internally (possible causes of nonconformities, aspects to be improved, among others) and externally (suppliers, customers, market, among others). Subsequently, a quality plan is drawn up, where the actions are defined appropriate for the improvement of the current situation.


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Finally, it seeks to answer the following questions: What to do, how to do it? b) Do: it is based on the execution of what is planned in the action plan and its implementation, through the formation of the staff of the organization. c) Verify: lies in following up and measuring the processes and products with respect to the policies, objectives and requirements previously established by the organization. d) Act: aimed at taking actions to continuously improve the performance of processes and incorporate it into the culture of the organization through the dissemination and disclosure of the same. It is seeks to provide answers to the following questions: How can we improve next time?
Although all phases are important, for the purposes of this work will highlight what concerns the products and most relevant aspects as elements of improvement, such is the case of the audit report, final document considered as one of the main products that present the results obtained from the evaluation of the organization's QMS, as well as an input that allows feeding the processes of the next audits to be carried out.

The conclusions of the audit, included in the above-mentioned report, should cover the degree of conformity with the audit criteria and the implementation, maintenance and The effectiveness of the organization's GSC to achieve the proposed objectives, as well as management's commitment to the improvement process, and the identification of the causes of the findings found that were set out in the audit plan.

Reflections by way of Conclusion

Auditing has gone a long way in diversifying its approaches and areas of application, with quality auditing in its different modalities being increasingly important for organizations that are considering not only staying in the market, but also improving their management in a comprehensive way, oriented to customer satisfaction.

In this sense, the ISO Standards are a valuable tool in the national and international field, offering a varied and complete range to work in the SGC, not only for its conception and implementation but also its implementation, evaluation and monitoring

Bibliographic Reference

This work is an extract of my article published in the Industrial Engineering Magazine. Year 5, Vol. III, N° 9

ISSN: 1856-8327 link

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4 years ago in Project HOPE by
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     4 years ago 

    Following those ISO standards guarantee quality and represent a very important added value, and that is why they earn preference and a high reputation among those who follow them.

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       4 years ago 

      Hi @reinaldoverdu
      That's right, they are actually considered part of the key to organizational success. Thank you for visiting and commenting

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         4 years ago 

        Excellent friendly publication. Improvement is always important in any aspect of our lives, and if it is to meet standards or rules much more. I think that by not following the established rules is that we are the world we are today, but well that's another issue hehe! Greetings!

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           4 years ago 

          That's right friend, thanks for visiting and commenting

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