Hello @gbenga
I believe that the value of submitting a project to the assessment of its main potential users is important. And you have given a clear example of the importance of this. I particularly didn't see that I don't have the option to buy steem, but only to sell.
And that calls for selling nothing else.
Because in order to buy steem I have to go to an exchange house, like bittrex, binance or poloniex and let's be honest. Not everybody knows how to move in them.
People don't understand them yet. We're working on it, there's a lack of education about it. But we're not there yet.
As for what you mentioned about customer service, very important point, it can't be missing. It is essential in these cases, especially when it is something that will be working all over the world. It is very important to have it.

Very good contributions have been made in this post. They should be considered