receive a request is something difficult to assimilate especially if this request is not said correctly "we are all emotional beings" and as Mr. Jim Rohn would say (not operate the heart with an axe) this only means that you can not treat a sensitive issue directly is better to say things so that the person understands that it is to improve and for that there is a saying "attack the problem but not the person" in the bible god says "I love you but I hate your sin" god loves the person but hates the action.