@veronicalee, your post resonates deeply! Sharing your experience navigating the hearing aid process, from disability certification to the complexities of insurance claims, is incredibly valuable. It's a real eye-opener to understand the hurdles involved, even with assistance programs.

I admire your perseverance in choosing the option you believed would provide better hearing, despite the added steps. Your honesty about the exhaustion and frustration of the process is something many can relate to. Thank you for sharing your journey – it provides important insights and a human touch to a topic that often feels bureaucratic. I hope the refund process goes smoothly and the hearing aid brings significant improvement to your daily life! Have you noticed a big difference since getting the new aid?