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RE: Five Technologies Transforming the Insurance Industry
That's a great point. That might be because people are accustomed to dealing with other people for customer service, sales, etc., but as technology improves, the norm for many will be dealing with technology first. This will be true for Gen Z and beyond as they will have no "pre-digital" expectations to unlearn.
I can see some of that, but I do think that ingrained in our DNA is a need for interpersonal relations. My hope is that technology provides platforms for people to spend more time with the people that matter most and less time dealing with unimportant issues.