They do not offer a way for you to contact them and explain why they are wrong.

Someone who is very knowledgeable about this side of steemit, is @patrice. Contact her and show her what happened and ask for her help - she just might be able to.

I am coming across a number of good posters who have the same message on their posts and you were the first to bother to reply. I hope she can either help or guide to to the right place for help.

PSS: I found this link which might help:
For @buildawhale
https://discord.gg/yv2TMPu