I never had a problem with the customers. I loved them all, the good ones made me smile and the bad ones made me laugh. It was always the spineless management who gave impossible to achieve goals.

That and QC they were never native english speakers so they didn't understand rapport building beyond the one liners we were "suggested" to say nor did they understand accents and normal behavior of Americans. So I got written up until they fired me at every center I worked because I didn't fit their model of good customer service.