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RE: When does courtesy matter?
There's no room for tolerating people who I don't value. Sure, in my job I may have to deal with them in some way but I find avoidance preferable. Customers are a different matter, I get paid to tolerate the bad ones. It's all subjective and in a post as short as my original also difficult to get the whole message across.
Essentially, I have no tolerance for rude people. Accepting their behaviour condones it.