Emergency company's maybe R not doing their best, so many lifes as been lost because they waited for too long and help came too late, I just hope there will be an improvement, thanks for sharing @michelle.gent also u should have provided her with drink as she requested not water. :p
If we had provided a drink that prevented her from receiving medical treatment - such as an operation - we would have failed her.
I'm not up to date with my first aid certificate, but I do remember that.