Live Chat Software Market to Expand to CAGR of 7.98% during 2016-2020
About Live Chat
Live chat is a real-time communication between two users via computer. It is appropriate for low to moderately complex product support and is used by many organizations. It can also be a means of surveying customers without being intrusive. It is a part of multichannel customer service initiative. Live chat software allows website providers to interact directly with visitors on their websites or applications, through some combination of chat/instant messaging and survey forms. It is based on the client-server model, where a client can start a session after logging into a user account.
The global live chat software market to grow at a CAGR of 7.98% during the period 2016-2020.
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Covered in this report
The report covers the present scenario and the growth prospects of the global live chat software market 2016-2020. To calculate the market size, the report considers the revenue generated from the sales of live chat software.
The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA
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Global Live Chat Software Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors
• LivePerson
• Zendesk
• LogMeIn
• LiveChat
• SnapEngage
Other prominent vendors
• Comm100
• Freshdesk
• Intercom
• JivoSite
• Kayako
• LiveZilla
• Olark
• Provide Support
• PureChat
• UserLike
• Velaro
• Woopra
Market driver
• Increased need to improve CRM
• For a full, detailed list, view our report
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