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RE: Open plan offices are a nightmare
Great comment. I think usability takes a back seat in a lot of domains. Perhaps is an urban legend, but I heard that an architect designed a building and didn't add paths. After a few months of people walking across the grass leaving bald patches, the paths were added to match where people had been walking.
I believe it! In fact, it's even more believable if adding the paths where people wore down the grass was the plan. Very high concept. :)