Hmmmm support can be a deal breaker for me. I always feel that it reflects attitudes maintaining internal procedures and code quality. If a company is not fastidious with support then they are in those areas as well.

Cardano is a standout example of this as far as I am concerned. What is coming from the top sounds wonderful but support for their "product" has to be some of the worst I have ever seen. It got to the point where I was fed up of responding to the standard emails requesting information that I had given them 20+ times.