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RE: [RANT] Shapeshift.io Support Is Terrible
Hi, there! Did you submit to our customer support team or just via email? We have to have all orders go through customer support so if you did not submit a ticket, please do so here: https://shapeshift.zendesk.com/hc/en-us/requests/new
I submitted one, and they got back to me just now. Said there is a maintenance going on.