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RE: Steem software is out of beta now?
Unfortunately, if they didn't save their generated key, then no one can help them. Ownership of keys means ownership of accounts/balances in the blockchain world. They will have to sign up for new accounts, this time remembering to save all keys.
That's what I thought and when they try to sign up for a new account it says email/phone number is already registered to an account
They will have to use other emails and phone numbers because account signup abuse has been happening for a long time.
You can help with this service build by a community member: to open an accnt for them. I've triedit and it works. https://account.steem.vc/