High level Support becomes more and more important to distinguish from the competition. Therefore Customer Care personal shall have access to the right tools with the right channels to interact with their customers and even prospect customers. Whilst large companies create their own solutions, generally require to integrate with other systems in their organisation, the single person product company, to small and even medium enterprises (SME) will benefit from simple to use, online tools like this producthunt. Maybe the Steem based services should also start using it; Makes getting support from them when we need, much easier than the methods they implement today. @steemhunt, also something for you guys to start using?