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RE: Sample of how communication might look.
Yep, @whatsup, this is how a professional organization geared towards customer experience would have handled it. It doesn't really provide any more info than Steemit already has, but there are some comforting words like 'we understand the situation', 'we are working on these', etc etc, but you are right:
Such messages are extremely helpful in showing that you care, showing that you understand which helps enormously for the level of acceptance of a certain technical problem.
"professional organization geared towards customer experience".
Yeah, I guess I find myself longing for that.
Instead, I feel like an enemy or someone lucky to use the platform. :)
You now have me worried a little bit. If someone that joined Steem in August 2016, stuck around for things during 1 year and 2 months feels "longing for some basic customer service communication", this is really getting serious.
On the other side, I think you have experienced many wonderful things on this platform in the past year so you're probably not thinking about giving it up. Far from it.
I truly believe nobody considers you to be an enemy of the platform, but your own feelings. I believe constructive criticism should be appreciated, you only wrote this letter because you strongly feel that the community needs this. In fact I think it's an expression of your love for Steem.
This ain't hate, it's love. Tough love maybe.
I do believe in the site, and I do not dislike the SteemIt, Inc. guys. In fact, I think they are brilliant at many things. Just not at communication.
The site is great and so far there isn't anything else like it. I have great hopes for the site and I accept it the way it is..
I like to throw rock sometimes.
They listened to you:
https://steemit.com/performance/@steemitblog/performance-and-scalability-updates
Love it! :) They did a nice job with it. Time to let them work.
I would say the same as you. After your words, I'm calm,