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RE: A Surprising & Confusing Exchange with JM Bullion of 1/4 oz. Suns of Liberty Squares (Story & Video)
What do you think about their $10 credit offfer they gave me?
What do you think about their $10 credit offfer they gave me?
How do you feel about it? I think the better question is, how much less would you have been willing to pay for the quality you did receive? If the answer is $10 less, then you should be satisfied. My problem is that I like to be loyal and generous with my funds. The LEAST a vendor can do is work to ensure my satisfaction, especially when they are dealing with a commodity product. What they should do is nurture my loyalty. I always allow for human error and give opportunity for them to make it right, but if the vendor chooses to defend their shitty actions by hiding behind policy, procedure, or protocol, I'm OUT real quickly and I make damn sure I do whatever I can to hit em where it hurts, right in the coin purse! So I've already decided I will discourage anyone from spending 1 brown penny at JM, forever. If that changes I will let you all know!
Great points, I 100% agree. If they gave me a $50 credit I would be satisfied with that. I am still awaiting their response. They have done a great job giving me above expected quality in the past, so they have done a good job of building my loyalty prior to this. I guess we will see what happens.
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