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RE: Are You a Verizon Customer and Suddenly Using More Data Than Usual?
Thanks for the info @splits. I'll try this. The timing of the iOS 9 launch doesn't coincide with our issue though. We were fine until November, when the increased data usage began.
It could be something different altogether, but I have noticed if I update my devices it gets activated once again. Also, the reps you usually talk to on the customer service end don't really have much of a clue how to fix these issues. Still worth checking it.
I'll definitely try what you suggest to see if it makes a difference. Apple's iOS releases are notorious for bugs. Thanks again!