It reminds me of my mother-in-law. She shames my wife for taking the car to the dealer. But my wife has her reasons. The dealer has a kids area and free wifi. The dealer has a precise labor schedule for the make/model. The dealer usually has OEM parts on hand or a quick way to get them if they don't.

Given all that, my mother-in-law always says, "Didn't you know that the dealer always charges three times as much?" I guess the dealer also should make sure they tell you how much you could have saved by using their competitor.