Oh man how utterly FRUSTRATING!!! And to add to that, we probably have the most inefficient home affairs department on the planet!!! lol! I wish I had some knowledge which would be able to steer him in the right direction, but sadly I don't as I have never traveled anywhere that required a visa. Hope he manages to get it right soon! It really can get to a point where you want to tear your hair out with those people and their procedures!