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RE: Title changed - Issue being sorted
BTC has to pass through many verifications that's why it takes much time. I once waited 4 hours to get my coins in my wallet, but my wait is nothing in front of yours. Hopefully, you will get some resolution sooner, it already has taken more than enough time and more than 100 verifications, That's too much painful and annoying.
As I explained in the email exchange, it has nothing to do with the number of confirmations. Yes, the usual problem is that the Bitcoin network can be slow to confirm your transaction, when there is backlog or blocks are not coming through or the fee is too low. This is not what's happening here. It has many confirmations, and their system is failing to recognize it.