Hi,

We understand how frustrating it is to have a transaction delayed, especially when your funds are involved.

ChangeNOW supports legitimate crypto activity and follows industry security and AML standards. These checks help protect our clients and the wider crypto ecosystem from stolen, fraudulent or otherwise illicit funds. Legitimate clients can continue to use the service normally.

When using ChangeNOW, you agree to our Terms of Use, including our AML/KYC Policy: https://changenow.io/terms-of-use/aml-kyc.

We understand that having a transaction placed on hold can be stressful, especially when you know your funds were obtained legitimately. Please be assured that legitimate funds will be either processed or refunded based on the outcome of the review. We know this process can be frustrating and we're doing everything we can to make it as smooth as possible and minimize the inconvenience for our clients.

Please continue communication through your support ticket, which is the safest channel for discussing your specific case. Our team is aware of the situation and doing everything possible to resolve it.

ChangeNOW