I guess funding would be a reason. I'd say that the case workers are also protecting their jobs. It's almost like the street workers here in Ireland that take days for a job others could do in a shorter period of time. But they take that long in order to keep their jobs...If the government would find out they could do the job in half the time, then some of them could lose their job. I think it happens in most government jobs. They're not there because they like it, but because it pays well and if they're any good, they have a job for life....And keeping calm...yeah, inside I was boiling. I think she noticed it in my face (she kept interrupting me and finish my sentences for me..) and that's when she told me I'd better leave...LOL.