Well done for getting through that. I can't imagine how you stayed calm in the face of such stupidity. It sounds, from an innocent, never had this sort of trouble myself, point of view, quite positive. You have to think and believe its going to be ok. You're communicating with them. You registered with a doctor. You came to the appointment. So horrible to not know whats next though. I'm sorry. But you sound calm and that to me seems positive.