🚀 AI Tools That Actually Boost Productivity – Daily Pick (Rev 91)

This 91st edition zooms in on support workflows: AI that deflects tickets, boosts agent reply quality, and routes every conversation to the right place. Each tool is new to your series and chosen to help you deliver faster answers without burning out your team. 🎯

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Freshdesk + Freddy AI – Tier‑1 and Tier‑2 on Autopilot 🤖📨

Freshdesk pairs a mature omnichannel help desk with Freddy AI, which includes customer‑facing agents and an agent copilot. Freddy can automatically resolve repetitive tier‑1 and tier‑2 queries, suggest replies, tag and route tickets, and keep SLAs on track across email, chat, phone, and social channels.

Fast‑moving support teams use Freshdesk with Freddy when volumes spike but headcount cannot. With bots handling common questions and the copilot drafting context‑aware replies, agents spend more time on complex, high‑value cases while customers still get quick, consistent answers.

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HubSpot Help Desk + Breeze Customer Agent – Rev‑Ops‑Friendly Support Hub 💼💬

HubSpot’s AI‑powered Help Desk brings tickets, customer health, and success workflows into one place, enhanced by the Breeze Customer Agent. Breeze can automatically resolve a large share of conversations, generate knowledge‑base‑driven answers, and push only complex issues to humans—with full context attached.

RevOps and success teams lean on HubSpot’s help desk when they want support tightly integrated with CRM, deals, and lifecycle stages. With AI agents, health scores, and omnichannel routing in one platform, every interaction can both solve the problem and improve your understanding of the customer journey.

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Hiver – Gmail‑Native Support With AI Agents and Copilot 📧🧠

Hiver layers a full help desk and AI onto Gmail, giving teams shared inboxes plus intelligent automation without leaving their email client. Its AI agents handle triage and common questions automatically, while the AI copilot drafts responses, suggests tags, and helps maintain consistent tone and quality.

Companies adopt Hiver when they want structured, collaborative support but their team already lives in Gmail. With multi‑channel routing, AI‑assisted replies, and collision detection, support@ and help@ stop being chaotic inboxes and become reliable, trackable workflows.

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Previous editions

• Rev 90: GitHub Copilot – Everyday Pair Programmer in Your IDE; Qodo AI – Context‑Heavy Code Review and Quality Insights; Panto AI – Pull‑Request Copilot With Executive‑Ready Summaries.
• Rev 89: Asana Intelligence – Smart Goals and Risk‑Aware Workboards; Taskade Project Status Summary Automation – Weekly Exec Snapshots; Mission Control AI – Health Scores and Lessons Learned at Scale.
• Rev 88: Sendr – AI Outreach Engine for Lean Teams; Affinity – Relationship Intelligence for Warm Intros; Reclaim‑Style AI Scheduling Assistants – Calendar on Autopilot.

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