I applaud you for patience. Dealing with the public on a daily basis can be incredibly difficult. Unless people experience it for themselves they simply don't understand. I damn near bit right through my tongue on more occasions than I would like to remember. I wish I could say I handled things like you did, but many times I didn't. Rudeness and ignorance burn me up.
It's so simple. Treat people the way you would like to be treated. When you give respect, you get respect. Thanks for proving that point @generikat!
Thanks for the round of applause my friend, I don't always deserve it. There is a bit of a mischevious, ornery streak in my DNA and sometimes I let it get the best of me when a member of the public irritates me. I have a friend whose father owned the first KFC franchise, she grew up in food service, and it is a requirement that each one of her children spends some time in food service so that they "understand."
It truly is simple, following the Golden Rule, and in the spirit of that I have to say thank you so much for your kindness and support @chops316. It truly does mean a lot, and the next time I want to throw a book at a ogre-like member of the public's noggin, I'll remember your words! lol!
You know what, screw it. Throw the book! ;)