We As A Community Need To Create A Better New User Experience

in #steemit8 years ago

Over the last few days I have seen postings on both the Ethereum and Bitcoin subreddits basically calling Steemit a scam that has failed because in order to even break into the front page you need to be famous or well connected. I don’t believe in their overall conclusion but I agree with some of the points they are making. The fact of the matter is, at this moment in time the new user experience feels like a multi level marketing scheme because to have an upvote worth even a penny you need to go out and purchase steem power. I understand this is how the system is designed, but to people coming into the community it can turn them off right away. It is very important that we retain a large amount of new users especially with new platforms like Steemit because the majority of the time you get one shot and if they aren’t drawn in, they are gone. I wanted to talk about what changes I we need to make in order for a new user to feel like they are part of the steemit community.

Make New Users Feel Like They Have Some Power

The biggest problem I see facing Steemit right now is that new users don’t feel like they have any pull on the content that gets seen or upvoted. Some might call this a “feature”, but in reality it is another way that users are being pushed away from using the platform. There needs to be a way that lets users feel like their votes are being represented, even if they don’t have the steem power to back them up. New users are going to look at the platform and if they don’t feel like they are represented, they are going to leave. The majority of people engaged in the crypto community are not early adopters, if we look at bitcoin, many of the people in the community have less than a single bitcoin. Even if they took that bitcoin and put it in steem power it still wouldn’t make them feel like their votes are being represented. If we want to create a social media platform that fosters healthy engagement of new users something has to be done.

Make Tags Feel Like Their Own Separate Communities

One big problem I am currently seeing is that tags feel less like communities and more like twitter hashtags, this needs to change. Tags should feel like subreddits or boards on a forum in order to engage in community activity within certain tags. New users are also intimidated by the front page, when they majority of them, even if they make a good post, will only get cents. We have seen some attempt to create engagement in certain communities, like contests on the photography tag, but we need to go above and beyond that. Many users on other social media sites stick to one or two areas of interest and don’t look at the front page. If we don’t show new users that there are communities where they can find their place, they will be less intimidated by the system as a whole.

Give The Ability to Choose What Communities/Tags You See


I believe this feature is coming, but it is a very important one that I have to talk about. It’s not a very hard idea to understand. People want to see content they are interested in, not a bunch of content they don’t care about. We need to have the ability to filter out the tags they don’t want to see and be able to still have the trending/new/active, ect. ranking of posts to explore.

Move The Payout Period Down Or Change The Trending Algorithm

Recently we moved the payout period down to 12 hours and there were many complaints that people weren’t able to see the content because it was a short amount of time. While I sort of agree with this, I don’t agree that content should be on the front page for sometimes more than 24 hours, which is the real problem. People want to see new content more often and 24 hours seems like a large amount of time for something to be on the front page. A solution to this could be to simply change the trending algorithm to weight posts on more than just the money they earned. If we look at reddit as a model, you rarely/never see anything keep the top spot for 24 hours and their solution for new content has proven successful thus far. There is not a shortage of content at the moment so why should we have the same ten articles trending for a day straight? New users want to see different content multiple times a day and it is the developers’ job to make sure that happens.

Changing The Price Reference Period Down From 7 days


This is mostly just a personal preference, but I think that the reference period should be 3-5 days rather than 7. The price of crypto moves too fast, especially in a smaller less liquid market like Steem at the moment. We are often seeing price references that vastly misrepresent the price and values on the site. This could be a change made for the time being until we mature.

Addressing The Downvote Situation

It has become pretty obvious in the last week or so that people are abusing downvote button, mostly just out of spite for a post doing well. If you look at the front page you will see posts that break no rules, with an amount of upvotes. While I don’t think this is an immediate problem, because the accounts downvoting have almost no pull, but it still sets a bad precedent to new users who think they can just downvote anything they don’t agree with. There needs to be a system set in place that will punish those who abuse the downvote feature to a point where they will lost the ability downvote altogether.

It is imperative that we give more power to the new users and in time it will benefit everyone that is already in the system. If we don’t work hard at retaining new users, the system will fail. If no one wants to buy the currency because there is no demand, people will leave. Right now we are growing, but we can’t relax because the growth could hit a ceiling. If we make the user experience better now while it is earlier we won’t have to worry about franticly doing it in the future.

-Calaber24p

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they have to change their sales pitch, instead of attracting people with the promise that they can make money, they should use something else, as they're creating false expectations and once people realize they'll never actually make any money of it ... they're disappointed

while if they were to advertise the quality of the content, the active comment section and the fact that people can participate, no censhorship etc ... that would solve a lot of the bad mood that's now hanging over steemit as a dark cloud

thanks for all the votes

apperently it's a topic a lot of people really care about, which is why I just made a whole post about it;
https://steemit.com/steemit/@luminousvisions/stop-telling-people-that-they-can-make-money-from-steemit

I agree. There should be a score for each post that gives a higher number than the $ amount made. E.g. Instead of seeing "$0.07" you should see "72 points" or something.

may i please ask, what exactly does all those $amounts attached to posts mean? what can i be used for? i may appear dumb but i am new and should be forgiven. and steem power like it is called, how is it earned, is it only when your post or comment gets upvotes?

You have it backwards, if a new user has a lot of power already, then there would be no reason to purchase SteemPower. And if I lose my perks that I get when holding SP, when I may as well power down.

Also, if brand new account started out with some power, then the system would be subject to sybil attacks, as people would just create tons of accounts and you'd see way worse havok then anything you see now.

What they need to do is remove the $ from display of a post entirely. Only the author should see it. That way users upvote feels like it has the same power, even if it doesn't have the payout. The obsession with $ is hurting the platform.

yes

@stellabelle you have a lot of pull here. Perhaps you could propose it in a post? I've tried writing a few things on this topic but I don't think they get "heard" if you know what I mean.

I do and I don't. I am not a developer and I don't have any real pull with the founders. Your post says what you think needs to change......

Still, I think if you made the right post describing the issues you saw and asking for help, it would have a lot more visibility. I see a lot of these posts and I've made these posts but I think it would help make a difference. Just a thought.

@stellabelle you are not a dev but u have a lot more exposure than most of us and as we saw in your post about Synereo @ned commented on it multiple times.

This is a great idea IMO. Remove visibility of the $ for everybody else, except for the author, until payout. As @rampant said - "That way users upvote feels like it has the same power"

& also -

This way, individuals are voting on the value they obtain from the post, rather than voting on the collective value already attached to it, by the time they have seen the post - A system, which seems to encourage the same names to be trending and reward quantity over quality, with some of the already established "big hitters" , outsourcing content to fill "their" blogs more and more rapidly". Gaming the system" - as many people see it.

I agree. For those trying to game the curation system they'd still be able to use the number of votes, but it might be less obnoxious than those four-digit payouts for low quality posts.

@rampant yes this could be very easily done with great results. I think initially they wanted the money to be seen so as to attract people by the idea of making that money. Yet instead what is happening is people are seeing the big $$$ and getting excited and realizing it's not likely they will make any and get frustrated and leave.
It is also as said that when a voter sees their vote not increase the post value at all they feel worthless.
While hiding the $ amount wouldn't change the value it would help people feel like their vote was more meaningful.

I agree with the people who say money is screwing with peoples insentives Clearly, for most people Steemit is not a get rich scheme. The idea of monetizing upvotes is a good one, but the only reason I haven't left yet is that I think the platform/community will become better than it is currently.

I totally agree @laconicflow. The community here rocks and I am all in, but the money thing is seriously in the way. May we both be impressed with the way the community develops instead of leaving with a rant in the oven. Crossing fingers. ;)

that might solve one of the problems with the post flagging too. There are some will flag a post just because it is going to get a good payout. That is just jealousy and an abuse of the flagging IMO

Not at all.

It's not jealousy because every user is sharing the daily reward pool so it's in our interest to divvy up the pot as we see fit. For most users their downvote doesn't even affect the payout of a post appreciably, but if they feel a post is getting more than it deserves, then there should be a way of reducing it.

Also, there are posts where someone is posting something harmful to society at large. Once again it's a pool of rewards and thus we have a say in how our reward pool should be shared and with whatever influence you have earned by your SPower you should be able to wield it.

We can only hope that people will use their influence judiciously and not out of spite, envy or some other abusive way. Flagging is more than just for "abuse", just most users here don't know that. Sadly there still isn't a best practices faq or something of that sort for everyone to read that can really explain how things like this work. There is a wiki though that is very informative. Steemwiki.com

it's one thing to flag because something is harmful within the post. Although "harmful to society" is often in the eye of the beholder and whose society.. the beholder or the writer. The difference could be cultural.

It is still quite another to flag simply because the writer is getting more than that person thinks they should. Obviously other readers have already shared as they see fit, who is anyone else to decide they want to take some of that away? Still comes back to jealousy or envy.

You don't understand how the system on Steemit works. It's nothing against you, it's just not explained well at all.

It's a pie of rewards that we all have the potential of profiting from based on votes. If you vote up one person you are taking some small amount of the finite daily pie to give to that one person. That's the simplest way of explaining it and I guarantee you that less than 50% of the users here understand that. They think the money per post is just given freely, but it's not.

Therefore we all should have say about how the money is divvied up. When the rewards are disproportionate for what that user feels they are worth, there is no reason they can't try to dial that back.

As far as envy is concerned. If the real reason someone is flagging is due to envy then that isn't a good reason. If you have been on this site as long as I have you certainly know that there are many many articles that get rewards disproportionate to their contents value. There are many many more that get no reward for excellent well thought out content that took many many hours to prepare. To overcompensate the rewards on a top trending post, that was likely colluded in to trending in the first place, to the detriment of all of the rest of the users is criminal and ultimately detrimental to the site as a whole.

I could go on and on about this topic.

Cheers

I like this idea.

Yes as a newbie here on Steemit, I agree that seeing the $ each post makes is a bit horrifying because I see mediocre posts gaining a lot of $ and great posts with nothing. THis is a total discouragement for me as a new person, thinking about starting to post.

I don't agree.

This is a shared community reward and should be transparent so everyone is accountable. Taking away the knowledge of how much a post is given would be a huge mistake. There is a great deal of fraud that is going on that would be much harder to stop if rewards were unknown.

Also, just letting someone "feel" like it has the same power is lying to them.

Yes, the obsession with money is one aspect that is hurting the platform, but that can be addressed in other ways.

Im not talking about giving them power in terms of monetary power, just empowerment in terms of feeling like they can still participate without buying a large sum. Even if you bought $100 worth now you wouldnt be able to upvote even 1 cent.

The power of the upvote should still be weighted by steam power, since it adds the advantage that users who do a lot for the system or who invest gain power and are more trusted to do the right thing.

A broader range of people are making money than I have ever seen since I started here (near the beginning). Look beyond the first handful of posts, which are dominated by known personalities, and the Trending page is far, far more representative of diversity and rewarding of newcomers than ever before. It's a work in progress, but progress is clearly occurring.

As a new user I agree with your points. I plan on sticking around for a while as I understand the platform is new and changing. I have some small amount of Steem Power and would like to see what this community evolves into. That said I am also keeping my options open with Synereo and see what that network evolves into as well. My bottom line is I want to put my time and attention into a social media outlet that will pay me enough to justify sticking around for the long haul. Right now I am somewhat disappointed with the payouts, but understand there is a learning curve and growth curve involved here...just as anywhere else. Appreciate your views!

This is the real problem here: Junk getting payouts. There is a bunch of stuff on the homepage that is just garbage.

i agree 100%

I know a lot of users feel exactly how you described... I have felt that way as well. Once things are set up better for new users I think the founders should do a new push... the last one including an appearance on CNBC (that's how I heard about Steemit).

TWO quick fixes:

  1. accounts less than a certain amount of SP should be able to multiply their up-votes in the exact same way that whales can divide their up-votes (you can even make it scale so <5 SP can multiply by up to 20, <50 can multiple by up to 10, <100 can multiple by up to 5, etc.)
  2. if a post has a value high enough and a minnow is early enough, they should get a curation reward even if their SP is too low

This is a great idea.
Give everyone the option to put a higher weight to thier upvotes for users with lower SP ( multiplier ) as you say. This would decrease your voting power at the multiplier used , thus making it cost more to do these kinds of votes. This would give users more pull when it came to giving rewards , I think most would use this feature including me. even for me at a base upvote worth around 11 cents (more then most) it seems very appealing. I may do a follow up post on this idea and really get into the details.

I agree with blue, this would be a great solution.

I agree with pretty much everything you said. Regarding your first point, there is a way to do that which is to add one more decimal to payout amounts, like this 0.001$ so that people can see the post value increase after they have voted even if its only a tenth of a cent.

Very good idea. I think this should be dynamic. Is you vote is worth 0.0001 then you should see even 4 decimal places.

This is an awesome idea!

Really, as a new user that was expected creativity and social... Steemit is just the next buzz feed... So far I have only found 2 creative posts and 3 discussions. The rest all articles that might as well been in buzz feed.

I believe most of this is on the agenda, and I'm glad you said it all just incase.

One of the biggest things we have a problem right now with is fear of the long term success. That is only because of our latest bubble. I just wrote a post on my blog today to quell those fears. But perhaps I'm not getting the exposure I hoped for because many of these items on your list aren't coded and implemented yet.

So fingers crossed we see some of these in the next month or two.. I bet you we will.

The inexperience of new users also can play a part, especially when they see articles that many would consider to be junk getting high payouts. This just encourages them to put out as much junk as they can as quick as they can.

Also, there are a lot of rules within this community and ways things work that they may be unaware of, plus things are always changing.

Without new people joining, the community will never grow. I'm glad that many of us are considering how to make things better for all, and I appreciate the suggestions that you've made.

Full steem ahead!